Are your "clean" premises actually just a surface-level illusion? Many organisations believe that contracting out cleaning services saves money and headaches — but the hidden costs are likely draining your bottom line and demoralising your colleagues.
When you outsource, you lose control over who enters your building and the quality of work they perform. Contract cleaners employ Area Managers who juggle multiple sites — 60 per manager is typical — leading to rushed jobs where high-touch points are missed and hygiene is compromised. Because contract workers rarely feel part of your company culture, their investment in the safety and longevity of your facility is minimal.
You aren't just paying for a service; you're paying for a revolving door of strangers who don't know your business's specific needs.
The Case for Bringing Cleaning In-House
Imagine an in-house cleaning team that is part of your family. By bringing cleaning back under your roof, you foster loyalty and accountability. Your staff become familiar with the nuances of your space, using the right chemicals for your specific surfaces and maintaining a level of detail no third party can match.
Beyond better hygiene, you gain peace of mind knowing exactly who has the keys to your office. An in-house team isn't just a cost centre — it's a dedicated pillar of your operational health and corporate pride.
Take Back Control
It's time to act. Start by auditing your current cleaning contract and comparing those monthly fees against the cost of recruiting a dedicated, internal team.
I have worked for contract cleaning businesses for over 30 years, and I can walk you through the processes to help make the switch to an in-house model — and experience the difference that true ownership makes for your workplace culture and cleanliness.
Let's start with a discussion and site survey to see what you want to achieve. I can create a cost-comparison checklist to help you evaluate your current cleaning contract against an in-house model.
Andy Hare
Director & Founder, OAS Services. 30+ years in commercial cleaning, specialist carpet care, and compliance consultancy across the East Midlands.